Rafting booking software that gets you off the phone
You started an outfitting company to be on the river, not buried in spreadsheets and voicemail. Whitewatr handles bookings, waivers and paperwork, with no monthly fee.
Guests can't book when you're on the river
If booking means calling during business hours, the guest who finds you at night books with whoever has an online calendar.
Online booking around the clock
Guests pick a trip and a departure, see what's left, and pay in full or put down a deposit. You wake up to confirmed bookings.
Paper waivers at the put-in
Clipboards, pens that don't work, and guests filling out forms while the bus waits. Then binders of paper you hope you never need.
Waivers signed before arrival
Each booking gets waiver links, including a group link for parties. Minimum ages are checked, unsigned guests get a reminder, and the manifest shows who's done.
Storm days mean calling every guest
The river's too high and forty people are booked. Now you're dialing each one and working out who wants a new date.
Cancel a departure, notify everyone
Cancel the departure and every guest on it gets an email with a link to rebook on another date or ask for a refund. You handle the refunds you approve.
Permit reports built by hand
At the end of the season someone totals user-days and fees from old manifests for the land agency.
Permit reports from your completed trips
Assign trips to a permit and generate the period's user-days and fees from completed departures, then export the report to CSV.
Still on the roadmap: automatic guide assignment by certification and hours; guide-to-guest ratio enforcement; rafts, duckies and kayaks in a single booking; one-click weather cancellation for a whole day, with automatic refunds. Full list.
For every size of operation
Small outfitter
Two to five guides, one river, answering calls between trips.
- Online booking stops the phone tag
- Waivers handled before arrival
- A free directory listing
Mid-size operation
Ten to twenty guides, several trip types, maybe two rivers.
- Guide schedule links and payroll tracking
- Boats and vans checked per departure
- Group quotes and contracts
Large outfitter
Thirty-plus guides, several locations, high volume.
- Staff accounts for your reservations team
- Permit use reporting
- Catalog import, with booking history imported for you
Everything in one place
Everything below is live today. The roadmap is listed separately so you know exactly what you're getting.
Online booking
Guests pick a trip and departure and pay online. Capacity updates as bookings come in. Take full payment or a deposit, with the balance paid later.
Digital waivers
Individual and group signing links, minimum-age checks, email verification and an audit trail. Guests who haven't signed get a reminder.
Manifest and check-in
A run sheet for each day with headcounts, waiver status and balances. Check guests in and export to CSV.
Walk-ins and phone bookings
Record bookings taken in person or by phone, including cash and check. No Whitewatr fee on payments you collect yourself.
Guest emails
Booking confirmation, pre-trip details 48 hours out, waiver and balance-due reminders, and a review request after the trip.
Departure cancellations
Cancel a departure and every guest on it gets an email with a link to rebook on another date or request a refund.
Groups, contracts and invoices
Group quotes with agreements and deposits, contracts with e-signature, and invoices your customers pay online.
Guides
A guide roster with certifications, a personal schedule link for each guide, and payroll tracking by departure or by guest.
Boats and vehicles
Track your boats, vans and gear. A new departure checks that enough of each is free at that time.
Permit reporting
Assign trips to a land-agency permit, generate user-day and fee reports for the period, and export them to CSV.
Gift cards and promo codes
Sell gift cards that redeem against bookings, and run promo codes for your own campaigns.
Your listing and your website
Your Whitewatr listing gets a Book Now button, and a booking widget embeds on your own site.
On the roadmap
- Automatic guide assignment by certification and hours
- Guide-to-guest ratio enforcement
- Rafts, duckies and kayaks in a single booking
- One-click weather cancellation for a whole day, with automatic refunds
- Text-message and weather-aware reminders
- Stored PDF copies of signed waivers
- Full booking and customer export, and an API
- OTA distribution, point of sale and dynamic pricing
Switching? Import your trips from a screenshot, a spreadsheet or a pasted list, and we'll import your booking history for you.
Get back on the river
No monthly fee. On online bookings, Whitewatr charges 2%, and Stripe charges its standard card processing fee. Cash and check bookings you record are free.
Booking tools are opening to outfitters by invitation while we set each one up personally. Claiming your listing is free.